FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

Why should I choose your CNC engraving machine instead of other engraving machines on the market?

Our CNC engraving machines stand out from the competition for several reasons. First, it provides superior precision and accuracy, ensuring your engravings are of the highest quality. Secondly, our machines are equipped with advanced technology and innovative features to provide you with a seamless engraving experience. Plus, we offer excellent customer support and a comprehensive warranty so you can buy with confidence. Overall, choosing our CNC engraving machines guarantees reliability, efficiency and excellent results.

What materials can your machine engrave?

Our engraving machines are designed to work with a variety of materials, allowing you to expand your creative possibilities. You can easily engrave on various metals such as stainless steel, aluminum, brass, and more. Additionally, our machines can effectively handle wood, leather, acrylic, plastic, and even certain types of glass. Whether you are engraving personalized jewelry, signage, or promotional items, our machines can handle a variety of materials with superior results.

Is carving difficult to learn, especially for beginners?

not at all! Our engraving machines are user-friendly and simple, suitable for both beginners and experienced users. We provide detailed instructions and tutorials to help you get started quickly. The intuitive interface and controls make it easy to adjust settings, ensuring you achieve the results you want. If you have any questions or run into difficulties along the way, our customer support team is ready to help. With some practice, you'll soon become proficient in using our engraving machines.

Where do you rank in China's CNC machine industry?

We currently rank sixth in the industry.We are proud to consistently rank among the top companies in China's CNC machine industry. Our commitment to innovation, quality, and customer satisfaction has helped us maintain a strong position in the market. Our dedication to continuous improvement and investment in cutting-edge technology ensures that we remain a leader in the industry.

How many years of experience have you had in manufacturing CNC machine ?

The company has been in the CNC machine manufacturing business for more than 20 years. With rich industry experience, we have a deep understanding of technology and continuously innovate our products to meet the changing needs of our customers. Our years of experience have made us a trusted supplier of high-quality CNC machine  for a wide range of industries.